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Privacy Policy

Effective as of 26 June 2020

Jump to: Cookie Policy

Jump to: California Residents Information

1. Introduction

Thanks for choosing SoundStack!

At SoundStack, we want to give you the best possible experience to ensure that you enjoy our service today, tomorrow, and in the future. Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline and choices you have around when and how you choose to share your personal data.

That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.

2. About this Policy

This Policy sets out the essential details relating to your personal data relationship with SoundStack. The Policy applies to all SoundStack services and any associated services (referred to as the ‘SoundStack Service’). The terms governing your use of the SoundStack Service are defined in our Terms of Service.

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any change to the way we collect or process your personal data we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

-          Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;

-          Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the SoundStack Service; and

-          Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please see the ‘How to Contact Us’ section below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the SoundStack Service.

3. Your rights and your preferences: Giving you choice and control

You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, we have implemented additional transparency and have the ability to allow you to remove data you submitted from the SoundStack Service at your own wish. As available and except as limited under applicable law, the rights afforded to individuals are:

-          Right of Access - the right to be informed of and request access to the personal data we process about you;

-          Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;

-          Right to Erasure - the right to request that we delete your personal data;

-          Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;

-          Right to Object –

o       right, at any time, to object to us processing your personal data on grounds relating to your particular situation;

o       the right to object to your personal data being processed for direct marketing purposes;

-          Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service;

If you have any questions about your privacy, your rights, or how to exercise them, please contact us at support@soundstack.com. We will respond to your request within a reasonable period of time upon verification of your identity.

4. How do we collect your personal data?

We collect your personal data in the following ways:

-          When you sign up for the SoundStack Service - when you sign up to the SoundStack Service, we collect certain personal data so you can use the SoundStack Service such as your email address, name, address, and phone.

-          From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the SoundStack Service (please see ‘Sharing your personal data’ section below). We will use this personal data either where you have provided your consent to the third party or to SoundStack to that data sharing taking place or where SoundStack has a legitimate interest to use the personal data in order to provide you with the SoundStack Service.

We use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, creating marketing and promotion models, improving the SoundStack Service, and developing new features and functionality within the SoundStack Service.

5. What personal data do we collect from you?

We have set out in the tables below the categories of personal data we collect and use about you:

6. What do we use your personal data for?

7. Sharing your personal data

We have set out the categories of recipients of the personal data collected or generated through your use of the SoundStack Service.

Publicly available information

Information including your station name, website URL, station logo, station profile cover art, social media account links, genres, and station description (‘Public Information’) will be available publicly and to be utilized by other SoundStack users.

Non-Affiliated Companies

We do not rent, sell, or share personal information about you with other people or non-affiliated companies for their direct marketing purposes.

Social Networking & Other Websites

SoundStack may allow you or other users to Public Information you submit to the SoundStack Service with social networking and other sites, such as your station’s name with now playing information. We do not share your personal data with other websites unless you direct the SoundStack Service to do so.

Search Engines

Your Public Information submitted to the SoundStack Service will be available to search engines, such as Google or Bing, just like any normal social media service.

Other Third Parties

SoundStack may disclose your personal data to third parties in the following circumstances:

-          With Your Consent We may disclose personal data. We may seek permission from you in different ways, such as an Opt In when signing up for the SoundStack Service.

-          To Comply with Legal Obligations We may access, preserve, and disclose personal data or other account information if we believe it is required to comply with laws or other legal obligations that may arise.

-          In case of a Merger, Sale, or Other Asset Transfer If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, or liquidation, SoundStack may be sold or transferred as part of a transaction to ensure continued success of the SoundStack Service. The continued use of your personal data shall be governed by SoundStack Privacy Policy in effect at the time of the transaction.

8. Data retention and deletion

We keep your personal data only as long as necessary to provide you with the SoundStack Service and for legitimate and essential business purposes, such as maintaining the performance of the SoundStack Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

We keep some of your personal data for as long as you are a user of the SoundStack Service. For example, we keep your playlists, station information, media library, and account information.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

-          If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;

-          Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,

-          Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

9. Links

We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the SoundStack Service and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.

10. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the SoundStack Service.

11. Transfer of Information of International Listeners

If SoundStack is offered outside of the U.S., the information you submit to us may be transferred to the U.S. and other countries to be processed by us or our service providers in order to provide the Service to you or for such other purposes as set forth in this policy. If you are not a resident of the U.S., you hereby consent and agree that we may collect, process, use, and store your information, as discussed in this policy, outside your resident jurisdiction, including in the U.S. Please be aware that U.S. law and the laws of other countries where we may store and process your information may offer different levels of protection for information than may be available in your country. 

12. Your Privacy Rights Under State Laws

California Residents

Your rights under Cal. Civ. Code § 1798.83 (Shine the Light law): We only share personal information (as defined) with third parties for direct marketing purposes if you either specifically opt-in, or are offered the opportunity to opt-out and elect not to opt-out of such sharing at the time you provide personal information or when you choose to participate in a feature on the SoundStack Service. If you do not opt-in or if you opt-out at that time, we will not share your personal information with that identified third party for direct marketing purposes.

Your rights under Cal. Bus. & Prof. Code § 22575(b) ("Do Not Track" Browser Settings): You are entitled to know how we respond to "Do Not Track" browser settings. Like many other websites and online services, we do not currently alter our practices when we receive Do Not Track signals as there is no consensus among industry participants as to what "Do Not Track" means in this context. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.

Your rights under the California Consumer Privacy Act of 2018 (CCPA): CCPA provides for certain disclosures about your rights and the personal information we collect, sell, and disclose for a business purpose. To view this information or exercise your rights under CCPA, visit Your California Consumer Privacy Act Rights.

13. Children

The SoundStack Service is not directed to children under the age of 13 years. However, in some countries, stricter age limits may apply under local law. Please see our Terms of Service for further details.

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the SoundStack Service, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to SoundStack, please contact us at support@soundstack.com, and you may request exercise of your applicable rights detailed in the ‘Your rights and your preferences: Giving you choice and control’ Section 3 of this Policy.

If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the SoundStack account for that child.
 

Cookie Policy

Effective as of 26 June 2020

Hello, and welcome to SoundStack’s Cookie Policy (“Policy”). The objective of this Policy is to provide you, as a user of SoundStack’s services, with clear and accessible information about the cookies that SoundStack uses, the role they play in helping us provide the best possible experience to you and the choices you have when it comes to your cookie settings.

1. What are cookies and other similar technologies?

Cookies are text files which are downloaded to your device when you visit a website. They are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org.

The term cookie actually describes a range of technologies, including:

-   pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed),
-   mobile device identifiers, and
-   web storage used in desktop software or mobile devices.

We’ll use the term cookie throughout this Policy to cover all of these technologies, but we’ll make sure we provide you with clear details about them all so that you can make informed choices about your cookie settings.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that ads you see online are more relevant to you and your interests.

There are a few different categories of cookies, including:

Session and Persistent Cookies

-          Session Cookies - these are cookies which expire once you close your web browser; and

-          Persistent Cookies - these are cookies which stay on your device for a set period of time or until you delete them.

First and Third Party Cookies

-          First-party cookies - these are cookies set by the website that you are visiting at that time, either by us, or by a third party at our request;

-          Third-party cookies - these are cookies that are set by a party other than that of the website you are visiting. If you visit the SoundStack website or use the SoundStack Service and another party sets a cookie through that website this would be a third-party cookie. 

Cookies also differ depending on the purpose they are used for, including:

Strictly Necessary Cookies

These cookies are essential in order to enable you to use the features of our services, such as maintaining your playlist. Without these cookies, services you have asked for e.g., e-billing, cannot be provided, in summary, these cookies enable services you have specifically asked for and make using our services possible.

Performance Cookies           

These cookies collect information about how visitors use our services, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies collect anonymous information on the pages visited. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our services perform Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioral/targeted advertising networks.

Functionality Cookies          

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. These cookies remember choices you make to improve your experience. If the same cookie is used for re-targeting they must be included in the ‘Targeting or advertising cookies’ category as well. It might also include cookies that are used to deliver a specific function, but where that function includes cookies used for behavioral/targeted advertising networks they must be included in the ‘Targeting or advertising cookies’ category as well as this category.

Targeting or Advertising Cookies   

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

2. How does SoundStack use cookies?

SoundStack, or our service providers acting on our behalf, uses the types of cookies identified in Section 1 above in the following ways:

Strictly Necessary:

These cookies are necessary to allow us to operate the SoundStack Service as you have requested. For example, they let us recognize what type of subscriber you are and then provide you with services accordingly.

Performance/Analytics:

We use cookies and other similar technologies to analyze how the SoundStack Service is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve the SoundStack Service. We may also obtain information from our email newsletters or other communications we send to you, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters' effectiveness and helps us ensure that we're delivering information that you find interesting.

Functional:    

These cookies let us operate the SoundStack Service according to your preferences. For example, when you continue to use or come back to the SoundStack Service, we can provide you with our services based on information you provide to us, such as remembering your username, how you have customized our services, and reminding you of content you have enjoyed or listened to on the service previously.

Targeted Advertising:          

We use these cookies and other similar technologies to serve you with advertisements that may be relevant to you and your interests, including interest-based advertising. The information may also be used to record how many times you’ve been served a particular advertisement and to ensure we do not display the same advertisement to you repeatedly, and to otherwise help us measure their effectiveness.

Third-party:   

We may allow our business partners to use cookies or other similar technologies on or outside the SoundStack Service for the same purposes identified above, including collecting information about your online activities over time and across different websites, applications, and/or devices.

SoundStack Ads

We work with website publishers, application developers, advertising networks, and service providers to deliver advertisements and other content promoting SoundStack on other web sites and services. Cookies and other similar technologies may be used to serve you with advertisements that may be relevant to you and your interests on other websites, applications, and devices, and to regulate the advertisements you receive and measure their effectiveness.

3. How to manage your cookie preferences

You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to refuse cookies, you may not be able to use all the features of the SoundStack website. To find out more information, you can visit www.allaboutcookies.org.

Interest-Based Advertising:

Certain targeted advertisements that we (or a service provider acting on our behalf) display to you based on information about your online activities across websites and other interactive properties operated by third parties may include the “Ad Choices” icon or another mechanism to opt out of receiving interest-based advertisements. You may click on the AdChoices icon or visit www.aboutads.infoto receive more information about the collection and use of information about your online activities for interest based advertising or to learn how to opt out of having your data used for interest based advertising by Digital Advertising Alliance (DAA) participating companies.

Canadian users can also visit www.youradchoices.ca.

European users can also visit www.youronlinechoices.com to learn how to opt out of having their data used for interest-based advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.

The Network Advertising Initiative’s (NAI) Opt-Out Tool at www.networkadvertising.org/choices allows you to opt out from the use of information about your online activities for interest based advertising by NAI member companies.

Please note that even if you opt out using the mechanisms above, you may still receive advertisements when using the SoundStack Service.
 

California Consumer Privacy Act (CCPA) “Do Not Sell” Request Instructions

Important: CCPA applies to California residents only.

CCPA provides for certain disclosures about your rights and the personal information we collect, sell, and disclose for a business purpose.

Right to Opt-Out

We may sell your personal information to third parties, as described in the Privacy Policy above. You have the right, at any time, to direct us not to sell your personal information. To opt out, see “How to submit requests” below. We will act upon opt-out requests within 15 days of receipt and will notify you and/or your authorized agent when the request has been processed. 

How to submit requests

For us to identify you in our system, please provide the email address associated with your account, along with the main contact name that the billing account is under.

If you submit a request to opt-out of sale and we are unable to locate a current or former account using the information provided in your request, we will record your preference and comply with your request to the extent we are able to identify you.

You may authorize someone to act as your agent and submit a request to opt-out on your behalf. You must supply your agent with written permission to act on your behalf, and your agent must provide proof of such authorization before we will act upon the request.
 

How to Contact Us

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact us.

SoundStack
6360 Broad Street #5398
Pittsburgh, PA 15206, USA

support@soundstack.com

SoundStack is the data controller for the purposes of the personal data processed under this Policy.

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